On Site Services

As a property maintenance company supporting many well known high street names, On Site Services required reliable IT systems and a maintenance provider who matched their own service level and responsiveness. When they first approached Froya back in 2004, they were struggling with a badly specified and configured server and network that had been supported by a ’1 man band’. Realising that the lack of functionality and repeated interruption to business was no longer manageable, they instructed Froya to supply and maintain a new Small Business Server and associated network hardware.

Over the following years On Site Services continued to expand and their requirements changed dramatically so Froya were commissioned to upgrade the system to a multiple server setup to support the increasing workload and provide resilience for a new Line Of Business application. The transition to the new system was conducted seamlessly over the weekend to avoid costly interruption to business.

Remote access to the new Line of Business application was crucial, so an SSL based VPN appliance was established allowing users to connect in from any computer on the internet using the internet browser instead of complex VPN software.

In addition to email in the office, it was also crucial for key members of staff to be able to access their email at all times, so Microsoft Exchange was configured to enable Windows Mobile devices and Activesync compatible devices to connect and synchronise, whilst Outlook Anywhere was setup to allow laptop users to synchronise seamlessly from home, hotels, wifi spots or using mobile data cards.