Cross Roads Care, Manchester

Crossroads is a registered charity which provides practical and emotional support to Unpaid Carers who are responsible for the care of children, young adults, adults or older people at home, who have a physical/sensory disability, learning difficulty or who are chronically ill and have life limiting illnesses.

www.stscrossroads.co.uk/

Following a recommendation, in 2004 Crossroads contacted us for help and assistance with their IT systems. At the time they were only responsible for the Trafford area and operated with just a few standalone computers. Working to a very tight budget and assisting with donations wherever possible we established a Small Business Server and networked the PCs and printers to provide Crossroads with a fully functional IT infrastructure to suit their needs.

In the following years Trafford Crossroads expanded to incorporate the Salford and Stockport areas and out-grew their server, so in 2009 under new management they began an assessment of their requirements. The new solution was to provide access to centralised systems from all 3 office locations and for remote users and several options were considered including hosted/cloud based solutions. As a charity Crossroads are duty bound to ensure that such expenditure is formally examined and approved. Proposals were obtained from several companies and assessed on their individual merit by the board of directors, however reassuringly the solution selected was from Froya.

Froya had proposed a Terminal Server based solution, the main infrastructure being based in the Trafford office. Normally the cost of such a setup may have proved cost prohibitive however Microsoft Licensing costs were minimised due to Crossroads charity status, allowing them access to heavily discounted prices from approved charity software providers.

A Microsoft Small Business Server provided the core of the network with email, file sharing, faxing and daily file backup, whilst a separate Terminal Server was employed to facilitate the remote access from the two dislocated offices. In the remote offices a combination of PCs and thin clients were used to reduce hardware and admin costs and Scriptlogic Desktop Authority was implemented to help ‘lock down’ desktops to improve reliability and security.

Paul Parlby, CEO of Cross Road Caring for Carers (Salford, Trafford and Stockport) Commented:

‘In the past I have found  IT companies difficult to deal with but Froya’s approach is very refreshing,  it is invaluable to be able to call and speak directly with someone who can help rather than simply logging the problem and waiting to be called back after an unknown period of time. Their Network Guardian support does just what they said it would, in other words, our systems are always working. I have already recommended Froya to other companies and will continue to do so.’